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Customer Service

    Shipping & Delivery

    Once an order is placed we will email you to tell you we have received it, you will then receive a further email when your order is shipped. We aim to deliver your items to the place and person of your choice, in perfect condition and in the shortest possible time. UK and overseas orders are shipped by international courier. We insure each purchase during the time it is in transit until it is delivered to you. If you wish to track your parcel, please email us and we will either track your shipment for you or email you a tracking number and instructions.


    Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay or items are out of stock. Orders placed after 5pm on Friday or over the weekend will be delivered on Tuesday of the following week. We do not dispatch or deliver on UK or Scottish bank holidays.


    Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.


    Privacy & Security

    We take privacy and security of our customers and their data very seriously. All data is stored safely, electronically and confirming to the highest possible standards. For our full privacy terms, please read our Privacy Policy.


    Returns & Replacements

    Unsuitable items may be refunded or exchanged within 14 days of our despatch date. Before you return something you must notify us within 48 hours of receiving an item and obtain a Return Authorisation Reference number by emailing us at info@bsjfixings.com. Please include your original receipt in the returned parcel. You must write your Return Authorisation Reference number on the receipt. Any returned items that are not accompanied by an official reference number will not be accepted. If you prefer, you can contact us and we will be happy to talk you through our returns procedure.


    Please send all returns the address on our Contact Us page. The product(s) you return must be in new, unused condition with all the original packaging. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.


    If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.


    It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.


    Ordering

    Orders can be placed over the phone or via email. Due to specific requirements, constant fluctuation in prices and costs and discount pricing, we currently do not display prices on our websites. Please contact us if you need to place an order.


    If you wish to cancel your order, please contact us on the telephone number or email address above notifying us of your full name and the order number you received on your Order Confirmation email immediately. If your order has been processed and your item has already been dispatched prior to cancellation notice, then the steps outlined in the "Returns & Replacements" section above will need to be followed.


    Payment, Pricing & Promotions

    Payments can be made by Cash, Cheque, BACS or Debit/Credit Card via our online Barclaycard Secure payment processing system. All promotions on our website are subject to our Terms & Conditions. If you are unsure of how to make a payment for your order, please contact us.


    By purchasing goods using a credit or debit card you are confirming that the card being used is yours and that you have no objections to us performing any authorisation checks which we deem necessary.


    Prices shown on the site are inclusive of VAT; however, customers must be aware that there is an additional delivery charge for all goods. The total amount payable including delivery charge will be displayed before the order is confirmed by the customer and the order is placed. Details of our delivery policy can be found in our help section.


    Prices are liable to change without notice, however product price changes will not affect orders which have already been placed and where an order dispatch email has been received. If the price of an item is reduced after an order is placed the difference will not be refunded.


    Certain items on the BSJ Fixings website may be available as part of promotional offers such as multibuys or in sale. BSJ Fixings reserves the right to modify, alter, discontinue or terminate such promotions at any time for any reason whatsoever without notice to end users.


    Viewing Orders

    Orders are emailed to our customers as soon as they are processed. You may also log in to your customer account on our website to view your past or current orders. For more information, please contact us.

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